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FAQs

Frequently Asked Questions

Have a different question?

  • Do we deliver cargo everyday?
    No.. we tend to have a shipment every 2 weeks.
  • How should I pack my package?
    In a strong durable box - and please do not close the box as we have to check everything through.
  • Do you provide boxes?
    Unfortunately not but sometimes we do sell them. Its always safe to bring your own.
  • Do you have a minimum weight?
    No we don't but our minimum charge is 5Kgs.
  • How much do you charge per kg?
    We charge £8.90 for parcels under 15kgs and £7.90 for parcels over 15kgs
  • Do we have to collect the parcel or can you deliver when it arrives in UK?
    No we can post to you through fedex or Parcelforce depending on where you live.
  • Can we collect our packages if we don't want delivery?
    Yes you can but you will need to let us know when you drop off.
  • How long does the parcel take from Zim to UK
    It takes 7-10 Working days to UK and out of UK is 15 working days.
  • How do we make a payment?
    To our UK bank account provided on the invoice
  • When do I make the payment?
    Before the parcel dispatches you must make full payment
  • What is volumetric weight?
    The cost of a shipment can be affected by the amount of space that it occupies on an aircraft, rather than the actual weight. This is the volumetric (or dimensional) weight.
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